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Firefox not opening or loading

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by philipp

firefoxmole
firefoxmole
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My Firefox updated itself and wont start at all, which is odd as it was working fine before. I am using Window 8.1 64 bit version, when checking in the task manager there is a process running using 30mb and 0% cpu .

Stuff i tried so far: 

- try loading it in safemode - still doesn't load
- tried deleting the profiles found under users/appdata
- tried uninstalling and downloading a fresh copy.
- tried disabling kaspersky and malwarebytes

any other suggestions?

thanks

My Firefox updated itself and wont start at all, which is odd as it was working fine before. I am using Window 8.1 64 bit version, when checking in the task manager there is a process running using 30mb and 0% cpu . Stuff i tried so far: - try loading it in safemode - still doesn't load - tried deleting the profiles found under users/appdata - tried uninstalling and downloading a fresh copy. - tried disabling kaspersky and malwarebytes any other suggestions? thanks

All Replies (1)

philipp
philipp
  • Moderator
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hi firefoxmole, mozilla just released an update to firefox 49.0.2 that should fix a problem that sound pretty similar to what you've described. you can download this new version from https://www.mozilla.org/en-US/firefox/all/ to see if it works for you too.