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Orange asterisk not appearing when new mail arrives

  • 8 replies
  • 1 has this problem
  • 1 view
  • Last reply by TechSolInt

TechSolInt
TechSolInt
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I have about 10 POP3 accounts in my Thunderbird (Version 45.2.0). When new mail arrives, each account should display an orange asterisk on the accounts name. This is occuring on some account but not on other accounts. On the accounts that do not show the orange asterisk, I cannot tell when new mail arrives and I have to open the folder' s Inbox to see if there is any new mail. I cannot find a setting to enable or disable this feature. Can anyone assist with this issue?

I have about 10 POP3 accounts in my Thunderbird (Version 45.2.0). When new mail arrives, each account should display an orange asterisk on the accounts name. This is occuring on some account but not on other accounts. On the accounts that do not show the orange asterisk, I cannot tell when new mail arrives and I have to open the folder' s Inbox to see if there is any new mail. I cannot find a setting to enable or disable this feature. Can anyone assist with this issue?

All Replies (8)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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the folders change colour as well you know. Blue I think is the default, or are you using a non default theme?

TechSolInt
TechSolInt Question owner
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I am using the default themes but noe of my folders appears to change color when new mail arrives. Most accounts, but not all, show the orange asterisk when new mail arrives.

Matt
Matt
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  • Top 10 Contributor
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
TechSolInt
TechSolInt Question owner
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As Requested - Troubleshooting Information follows . . . . . . 

 Application Basics

   Name: Thunderbird
   Version: 45.2.0
   User Agent: Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Thunderbird/45.2.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160630070546
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop3.people.net.au:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
     OUTGOING: , smtp.commander.net.au:25, plain, none, true

   account4:
     INCOMING: account4, , (pop3) 220.233.34.66:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) pop3.people.net.au:110, plain, passwordCleartext
     OUTGOING: , smtp.nsw.exemail.com.au:25, trySTARTTLS, none, true

   account6:
     INCOMING: account6, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
     OUTGOING: , smtp.commander.net.au:25, plain, none, true

   account7:
     INCOMING: account7, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account8:
     INCOMING: account8, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account9:
     INCOMING: account9, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account10:
     INCOMING: account10, , (pop3) pop3.nsw.exemail.com.au:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account11:
     INCOMING: account11, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
     OUTGOING: , smtp.commander.net.au:25, plain, none, true

   account12:
     INCOMING: account12, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
     OUTGOING: , smtp.nsw.exemail.com.au:25, trySTARTTLS, none, true

   account13:
     INCOMING: account13, , (pop3) pop3.people.net.au:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account14:
     INCOMING: account14, , (pop3) pop3.swiftdsl.com.au:110, plain, passwordCleartext
     OUTGOING: , smtp.commander.net.au:25, plain, none, true

   account15:
     INCOMING: account15, , (pop3) pop3.swiftdsl.com.au:110, plain, passwordCleartext
     OUTGOING: , smtp.commander.net.au:25, plain, none, true

   account16:
     INCOMING: account16, , (pop3) mail.simsware.com:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account17:
     INCOMING: account17, , (pop3) pop.centralmonitoring.com.au:110, plain, passwordCleartext
     OUTGOING: , smtp.commander.net.au:25, plain, none, true

   account18:
     INCOMING: account18, , (pop3) pop3.nsw.exemail.com.au:110, plain, passwordCleartext
     OUTGOING: , smtp.commander.net.au:25, plain, none, true

   account19:
     INCOMING: account19, , (pop3) pop3.people.net.au:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account20:
     INCOMING: account20, , (pop3) pop3.people.net.au:110, plain, passwordCleartext
     OUTGOING: , smtp.commander.net.au:25, plain, none, true

   account21:
     INCOMING: account21, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account22:
     INCOMING: account22, , (pop3) pop3.swiftdsl.com.au:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account23:
     INCOMING: account23, , (pop3) mail.bigpond.com:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account25:
     INCOMING: account25, , (pop3) pop3.people.net.au:110, plain, passwordCleartext
     OUTGOING: , smtp.commander.net.au:25, plain, none, true

   account26:
     INCOMING: account26, , (pop3) pop3.nsw.exemail.com.au:110, plain, passwordCleartext
     OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true

   account27:
     INCOMING: account27, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-d13469b3-a21e-4069-b776-195a12160218 (18/02/2016)
   http://crash-stats.mozilla.com/report/index/bp-aa483923-cd48-4fae-9949-c52de2130409 (9/04/2013)

 Extensions
   FireTray, 0.6.1, true, {9533f794-00b4-4354-aa15-c2bbda6989f8}
   Folderpane Tools, 0.6.1, true, {b243fe83-b8a7-47de-855d-21d865243d5d}
   Get all mails, 1.1.4, true, GetAllMails@LN200704191215.net
   Lightning, 4.7.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Mail Redirect, 0.8.7, true, {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
   MinimizeToTray revived (MinTrayR), 1.1.2.1-signed.1-signed, true, mintrayr@tn123.ath.cx
   RedirectFilter, 0.1.8, true, redirectfilter@irkit.ru
   Remove Duplicate Messages (Alternate), 0.3.12, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
   Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com
   McAfee Anti-Spam Thunderbird Extension, 2.0, false, msktbird@mcafee.com

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.screen_resolution: 96
     dom.apps.reset-permissions: true
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 45.2.0
     font.internaluseonly.changed: true
     font.size.variable.x-western: 12
     gfx.blacklist.direct2d: 3
     gfx.blacklist.layers.direct3d9: 3
     gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
     gfx.blacklist.webgl.angle: 3
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 34838bb3-2e89-4b9b-aa67-8f14e3c5141
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":true,…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1468320322
     places.history.expiration.transient_current_max_pages: 79620
     places.history.expiration.transient_optimal_database_size: 127390514
     plugin.importedState: true
     print.print_printer: \\TSI-ACCOUNTS\HP Officejet 5600 series
      print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_bgcolor: false
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_bgimages: false
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_colorspace:
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_command:
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_downloadfonts: false
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_duplex: 0
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_edge_bottom: 0
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_edge_left: 0
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_edge_right: 0
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_edge_top: 0
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_evenpages: true
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_footercenter:
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_footerleft: &PT
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_footerright: &D
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_headercenter:
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_headerleft: &T
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_headerright: &U
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_in_color: true
     print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_
Corey 'linuxmodder' Sheldon
Corey 'linuxmodder' Sheldon
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Quick glance seems to indicate you have conflicting extensions.. Have you tried checking with 'safe mode' (aka restart tbird with addons disabled).

TechSolInt
TechSolInt Question owner
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Thank you for your suggestion of using 'safe' mode' I will try that and advise the outcome.

Corey 'linuxmodder' Sheldon
Corey 'linuxmodder' Sheldon
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If safe mode gives the usual / desired asterisks begin with enabling addons til it craps out again then tweak /remove that addon.

TechSolInt
TechSolInt Question owner
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I have now tried running TB with the add ons disabled (safe mode) but the situation has not altered. Some accounts show the orange asterisk when new mail arrives at the top level of the folders whilst others only show the orange asterisk on the Inbox folder which cannot be seen when an account's folders are colapsed.