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I am getting an error message for only one of my email accounts

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by Leafeaf

Leafeaf
Leafeaf
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I keep getting this error message for one of my gmail accounts-- but not the other gmail or non-gmail account I use. It's been going on for about a week now and I've tried removing the email account and re-adding it. This error message says "unknown command c202mb31755299ywa, but I get others as well like one that says "Unknown command 5mb320729085yxk".

I keep getting this error message for one of my gmail accounts-- but not the other gmail or non-gmail account I use. It's been going on for about a week now and I've tried removing the email account and re-adding it. This error message says "unknown command c202mb31755299ywa, but I get others as well like one that says "Unknown command 5mb320729085yxk".

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
Leafeaf
Leafeaf Question owner
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Hi Matt! Thanks for reaching out. Here's the information you requested. 


 Application Basics

   Name: Thunderbird
   Version: 45.1.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160509110721
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account4:
     INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-497038b6-e13e-4c36-9816-3a6f02160516 (5/16/2016)

 Extensions
   G-Hub Lite, 5.0.0, true, thundervoice@chris.schiffner
   Personas Plus, 1.7.7, true, personas@christopher.beard

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1463687017
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.1.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: ca446a8a-c6b8-4c90-83b8-980ef1a084f
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1463077567
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.npgoogleupdate: 2
     plugin.state.npspwrap: 2

 Graphics

     Adapter Description: Intel(R) Iris(TM) Graphics 540
     Vendor ID: 0x8086
     Device ID: 0x1926
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4409
     Driver Date: 3-20-2016
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10586.0)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) Iris(TM) Graphics 540 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 1
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS Util
     3.21.1
     3.21.1

     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC
Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Cannot be certain but this may be a gmail issue. I did locate this on google forum which sounds like your situation

Leafeaf
Leafeaf Question owner
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No, my settings are already set up per that thread. I have no idea what this is about, and it's weird that only one of my 3 gmail accounts is having the problem!

But thank you for your suggestions!