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inbox on one account not working, spinning wheel continuous

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by christ1

herodotus
herodotus
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I have two email accounts but for one of them the inbox has stopped displaying or receiving messages. When I click on it a spinning wheel runs continuously. It is not downloading one long email because I can check from the gmail website. Any suggestions as to how to correct this? The problem has arisen for no obvious reason or uncharacteristic use on my part.

I have two email accounts but for one of them the inbox has stopped displaying or receiving messages. When I click on it a spinning wheel runs continuously. It is not downloading one long email because I can check from the gmail website. Any suggestions as to how to correct this? The problem has arisen for no obvious reason or uncharacteristic use on my part.

All Replies (2)

amanchesterman
amanchesterman
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It's evidently a Gmail account. Possibly the settings have become corrupted? There's a long article here with a useful section on what can go wrong: http://kb.mozillazine.org/Using_Gmail_with_Thunderbird_and_Mozilla_Suite Also there are troubleshooting steps on the Gmail site: https://support.google.com/mail/answer/14257 (there are other relevant pages there too)

christ1
christ1
  • Top 25 Contributor
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If the above doesn't fix the problem:

Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 - Win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode# - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?