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BSOD - Bad_Pool_Caller - 100% Disk Input - While using Firefox

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  • Last reply by John99

Texas_Offroad
Texas_Offroad
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I'm having repeated issues with a BSOD created by a BAD_POOL_CALLER error. I've collected dozens of crash files over the past two months. I'm using a SSD in a new Toshiba C55 laptop, so I disabled caching on the SSD - and have run extensive tests to update drivers and check RAM. Everything is tip top, but I'm still getting the huge ramp up of disk activity... only when I'm online using Firefox.

I'm having constant disk activity overloads at close to 100% when I launch certain websites - particularly those running Flash based ads and those with large clusters of scattered ads per page. The crashes are not happening during the high disk activity, but later, at random times.

When the crashes do happen, my login data for all my websites has either been erased or not overwritten properly in my AppData/Profile folder. So I have to re-login on every site that had cached data before the crashes.

My first guess was what one would typically guess - this is either a Windows driver issue or a new hardware issue. But I never have the BSOD while using MS Office apps. Now, I'm reasonably sure it's a file caching issue and windows is trying to over compensate... and based on my observations of the Resource Manager running in real time, I suspect it's directly related to Firefox.

If anyone has suggestions for making Firefox STOP running wild trying to re-write data all the time, let me know...

Bob Beamer Spring, TX ..


I'm having repeated issues with a BSOD created by a BAD_POOL_CALLER error. I've collected dozens of crash files over the past two months. I'm using a SSD in a new Toshiba C55 laptop, so I disabled caching on the SSD - and have run extensive tests to update drivers and check RAM. Everything is tip top, but I'm still getting the huge ramp up of disk activity... only when I'm online using Firefox. I'm having constant disk activity overloads at close to 100% when I launch certain websites - particularly those running Flash based ads and those with large clusters of scattered ads per page. The crashes are not happening during the high disk activity, but later, at random times. When the crashes do happen, my login data for all my websites has either been erased or not overwritten properly in my AppData/Profile folder. So I have to re-login on every site that had cached data before the crashes. My first guess was what one would typically guess - this is either a Windows driver issue or a new hardware issue. But I never have the BSOD while using MS Office apps. Now, I'm reasonably sure it's a file caching issue and windows is trying to over compensate... and based on my observations of the Resource Manager running in real time, I suspect it's directly related to Firefox. If anyone has suggestions for making Firefox STOP running wild trying to re-write data all the time, let me know... Bob Beamer Spring, TX ..

All Replies (2)

Texas_Offroad
Texas_Offroad Question owner
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I had five crashes on Fri. 04-01-16 -- all while using Firefox online. I keep the Resource Monitor running on my desktop so when my fan speed ramps up, I can switch over to see what's going on.

This morning, Mon. 04-04-16, I was watching Resource Monitor during a ramp up - disk activity was maxed out - and I had literally HUNDREDS of entries active for the same process as usual:

AppData/Roaming/Mozilla/Firefox/Profiles/ xxx / Cache2/Entries/ xxx

What I need to know is... is this kind of disk write activity normal? Is there some way to stop this? Or is there some other issue?

I should note - I've considered my antivirus/malware security software could be involved, but can't find a connection with high disk activity leading up to the crash moment... while using Firefox or not.

I'm running BitDefender for antivirus and firewall - and MalwareBytes for secondary malware protection. Both can sometimes be resource hogs - during startup - but I have them set to NOT run updates and scheduled functions - except during 3AM to 5AM.

Still looking for answers - after several months...

John99
John99
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BSOD crashes are not normally caused directly by Firefox.

When Firefox crashes it should try to generate Crash Reports and give you a Crash ID for those crashes. If you visit about:crashes you should see Crash IDs starting with bp- are you able to find these and to paste the five most recent ones into your reply.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.