We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird, my emails over 1 week old come up in HTML code, over 2 weeks old are all blank

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Toad-Hall

SHAKEY
SHAKEY
more options

For the last several week my current to 3 day old emails are ok. My 3 day to 15 day old emails come up in what I believe is HTML code. 15 day and older come up blank.

For the last several week my current to 3 day old emails are ok. My 3 day to 15 day old emails come up in what I believe is HTML code. 15 day and older come up blank.
Attached screenshots

Modified by SHAKEY

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

This looks like the indexing has got out of sync with the actual Inbox.

This will put the indexing file back in sync with Inbox.

  • Right click on Inbox Folder and select 'properties'
  • click on 'Repair Folder' button
  • click on OK

If emails disappear then it is because they had already gone from Inbox, but the index file was not aware of it.

What could have caused this? What Anti-Virus, Malware, CCleaner etc product(s) do you use? Common causes are the quarantining of the mail file by the anti virus program, or an attempt by such a program to excise one email from the file and not updating the index. I would advise that you do not allow any AV program to scan any Thunderbird folder.