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Firefox crashes

  • 6 replies
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

pricem
pricem
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Conducting search in Outlook Email and Firefox crashes and shuts down. How do I resolve this problem. It is happening 90% of the time when I enter my search parameters and hit enter.

Conducting search in Outlook Email and Firefox crashes and shuts down. How do I resolve this problem. It is happening 90% of the time when I enter my search parameters and hit enter.

All Replies (6)

alex_mayorga
alex_mayorga
  • Moderator
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¡Hola!

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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These are separate programs. A problem with one should not effect the other. What were you doing? Did you try to access a link?

pricem
pricem Question owner
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bp-b47d1c2f-957f-4fd1-b002-88af42160128 1/28/2016 5:20 PM bp-0ec65192-aa54-4e1c-80ed-3f2e32160128 1/28/2016 5:17 PM bp-ef28a469-359a-425b-b735-bea242160128 1/28/2016 5:06 PM bp-f06e9abf-59d0-4eba-a5bc-0effa2160128 1/28/2016 5:05 PM bp-ce2316e5-8179-4d4a-bdc9-58b2c2160128 1/28/2016 4:50 PM

pricem
pricem Question owner
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Although Outlook and Firefox are two separate programs (FredMcD), I have an online Share Site version of Outlook for my business. The Online Version of Outlook is conflicting with Firefox when I use the Search option in the program and crashes. My last (5) crash reports are listed above.

FredMcD
FredMcD
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My bad, I thought you meant the Outlook Livemail program.

Signature mozilla::a11y::DocAccessible::ValidateARIAOwned

lpxpcom.dll = LastPass

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1231919 RESOLVED FIXED crash in mozilla::a11y::DocAccessible::ValidateARIAOwned

Disable / Update LastPass

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is a problem with some accessibility (a11y) component. The System Detail list also shows "Accessibility: Yes", so you appear to have enabled some accessibility features in Windows.

Do you know what accessibility component(s) this could be about?