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Firefox crashes about 1 second after opening

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by ideato

dgreiwe
dgreiwe
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Firefox always crashes when opened after about a second, i can see the browser an tabs, but no way to use it, it crashes about a second after beeing opened. Clean new install (deinstall, reboot, delete c:\Program files\Mozilla, and all Mozilla-Folders in %appdata% did not help.

Absturz-ID: bp-10d198d6-71bb-4f86-a285-d10312151229 Absturz-ID: bp-4a7b5f54-ab3e-47ba-ad7a-f8c402151229

No chance to get additional info from firefox, it crashes before getting to help-trobleshooting....

Firefox always crashes when opened after about a second, i can see the browser an tabs, but no way to use it, it crashes about a second after beeing opened. Clean new install (deinstall, reboot, delete c:\Program files\Mozilla, and all Mozilla-Folders in %appdata% did not help. Absturz-ID: bp-10d198d6-71bb-4f86-a285-d10312151229 Absturz-ID: bp-4a7b5f54-ab3e-47ba-ad7a-f8c402151229 No chance to get additional info from firefox, it crashes before getting to help-trobleshooting....

All Replies (1)

ideato
ideato
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Hello dgreiwe, it is a new issue.

The cause is the G Data Security Software in 43.0.3 firefox. At this moment please disable the "BankGuard Browserschutz" (browser protection) option in the gdata settings.

Developers working in that issue, please be patient and the issue will resolve soon.

see with screenshot : https://support.mozilla.org/en-US/kb/firefox-4303-startup-crash-with-g-data

thank you