Firefox crashes
Firefox crashes immediately on startup presenting the Crash Report. Same problem with safe more. Created a new profile. Also tried fresh reinstall. I have the same problem on a new computer with a fresh install of Firefox. Both computer are using Win 7 Pro 64 bit. Intel i5 3.10 Ghz. Crash ID: bp-d504704c-02e9-4e8d-a5e9-f0f9c2151021 Please help, I really miss Firefox.
Modified by jdsMsupport
Chosen solution
Do you use Websense (Endpoint)?
The bug page referenced by the crash report says certain versions of Websense are incompatible with new Firefox versions. Websense are also a few versions behind with Firefox, he latest "certified" FF release is version 39, see here: http://www.websense.com/content/endpointproductmatrix.aspx.
The workaround would be to install 39.x or use FF ESR for extended backwards compatibility. The Websense interference can't be fixed from Firefox's end.
Read this answer in context 👍 0All Replies (3)
Chosen Solution
Do you use Websense (Endpoint)?
The bug page referenced by the crash report says certain versions of Websense are incompatible with new Firefox versions. Websense are also a few versions behind with Firefox, he latest "certified" FF release is version 39, see here: http://www.websense.com/content/endpointproductmatrix.aspx.
The workaround would be to install 39.x or use FF ESR for extended backwards compatibility. The Websense interference can't be fixed from Firefox's end.
You are correct. The newer versions of Firefox do not work with the current version of Websense. Switching back to Firefox 39.0.3 solved the problem. Thank you for the very fast and accurate response!! Thank you.
You're welcome! It looks like Websense has been informed, so I hope they come out with more support soon.