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38.0 update is sluggish, often unresponsive and crashes my computer. Is there a known issue?

  • 5 replies
  • 2 have this problem
  • 7 views
  • Last reply by Wayne Mery

KenHowieStudios
KenHowieStudios
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Thunderbird updated automatically last week. It crashed my computer (not just the program) every time the new email notification box came up. I turned off notifications. That helped, but if my computer loses connection to the internet, Thunderbird crashes. The program is incredibly slow and unstable. When I click on an email, I end up with parts of two windows. Eventually, the system catches up and the screen looks fine. If I try to draft an email, I again get parts of two windows until it catches up.

Thunderbird has been among my all time favorite programs. I have used it for years and have never had any issues until this update. Help!

Thunderbird updated automatically last week. It crashed my computer (not just the program) every time the new email notification box came up. I turned off notifications. That helped, but if my computer loses connection to the internet, Thunderbird crashes. The program is incredibly slow and unstable. When I click on an email, I end up with parts of two windows. Eventually, the system catches up and the screen looks fine. If I try to draft an email, I again get parts of two windows until it catches up. Thunderbird has been among my all time favorite programs. I have used it for years and have never had any issues until this update. Help!

Chosen solution

Theresa, sorry for the delay. KenHowieStudios said

Thank you for your suggestions. The problems did go away when both the computer (Windows 7) and Thunderbird were started/opened in safe mode. What should I do next?

Theresa, sorry for the delay.

Disable hardware acceleration at options | advanced | general Does that help?

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Wayne Mery
Wayne Mery
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Please start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

And still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Which problems go away? And which do not?

Please reply to let us know results.

KenHowieStudios
KenHowieStudios Question owner
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Thank you for your suggestions. The problems did go away when both the computer (Windows 7) and Thunderbird were started/opened in safe mode. What should I do next?

Best, Theresa (701)495-1705

Wayne Mery
Wayne Mery
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Chosen Solution

Theresa, sorry for the delay. KenHowieStudios said

Thank you for your suggestions. The problems did go away when both the computer (Windows 7) and Thunderbird were started/opened in safe mode. What should I do next?

Theresa, sorry for the delay.

Disable hardware acceleration at options | advanced | general Does that help?

KenHowieStudios
KenHowieStudios Question owner
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Disabling hardware acceleration did the trick. Thank you!

Wayne Mery
Wayne Mery
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(It's been a long time, so we're catching up)

Thanks for posting your findings. If you still have issues when using a current version, please create a new topic.