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Suddenly Firefox is crashing every few minutes - reset/reinstall no help

  • 6 replies
  • 3 have this problem
  • 1 view
  • Last reply by graphicz

graphicz
graphicz
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Suddenly Firefox is crashing every few minutes. Reset/reinstall no help. Dozens of crash reports have been sent. W7 Professional. bp-4d77235e-6f1e-4d4e-80ed-568e22150429 29/04/15 09:59 bp-f654cc0e-4379-4c26-8335-ff7bc2150429 29/04/15 09:00 bp-4aef9821-6aff-46b6-9827-666c12150429 29/04/15 09:00 bp-8efe7e6c-1ac5-4746-a769-5eeea2150429 29/04/15 08:42 bp-e3202185-4bad-48df-ac4d-d2eb62150428 28/04/15 11:28 bp-6a5186b3-6d82-44ec-afed-6461d2150428 28/04/15 10:30 bp-9cebb099-6e3d-4cc7-8b8f-a35992150428 28/04/15 10:29 bp-92f82214-7328-4ad1-9df0-2382d2150427 27/04/15 11:51 bp-0ce3d4c4-3f1f-4b66-a37f-3d5062150427 27/04/15 11:51 bp-21e7b59f-7c73-495e-a8fd-9d16c2150427 27/04/15 10:08 bp-3d12f6d2-b8d9-4098-adc4-1d9132150427 27/04/15 07:17 bp-f0d19c24-9692-40a4-93bc-8041a2150425 25/04/15 15:19 bp-757fd125-29aa-4521-b61d-fb25d2150425 25/04/15 14:45 bp-db6c25c5-6816-4166-ba79-66f352150425 25/04/15 14:18 bp-4023a864-44fc-492b-a917-04dca2150425 25/04/15 14:18 bp-cf7b59da-04d5-4624-8754-b17012150425 25/04/15 13:36 bp-6d74204c-8f5e-4414-b5b5-24c362150425 25/04/15 12:49 bp-b74e3210-3d94-4003-97b8-84d8f2150424 24/04/15 17:25 bp-1f49b173-aff9-4abb-a330-d728b2150422 22/04/15 12:21 bp-36b6c76d-8aa5-4133-aff0-d368f2150415 15/04/15 18:00 bp-a1e3705f-5553-4695-9405-b8d262150415 15/04/15 18:00 bp-43837ac8-f0fb-451d-a609-41e652150415 15/04/15 18:00 bp-27bc79fd-0dbf-4e6e-8692-8b2e52150415 15/04/15 15:00 bp-374ebabf-eb68-4d9d-a657-572c62150415 15/04/15 15:00 bp-715092f5-82ac-4bb2-8a78-76dd32150415 15/04/15 13:42 bp-b6721c11-d542-497a-895f-577c52150415 15/04/15 13:21 bp-0661d03a-3f13-444e-8f86-af5542150415 15/04/15 13:21 bp-49adcbfa-cfca-4641-b125-da04b2150415 15/04/15 12:07 bp-ea6b55f0-d0f5-4342-ac4c-2e50e2150415 15/04/15 11:20 bp-e506c488-4eb0-4a9d-a281-427c52150415 15/04/15 11:07 bp-fe3acf97-71d6-4c25-b640-c35fe2150415 15/04/15 10:52 bp-32c1257c-65df-4880-a47a-143182150415 15/04/15 10:50 bp-26cbfc42-387b-4d17-bd3c-16f0a2150415 15/04/15 10:50 bp-36a70d15-f04e-4258-8598-496852150415 15/04/15 09:58 I am a web designer and depend on Firebug - this is a nightmare for me.

Thank you

Jonathan

Suddenly Firefox is crashing every few minutes. Reset/reinstall no help. Dozens of crash reports have been sent. W7 Professional. bp-4d77235e-6f1e-4d4e-80ed-568e22150429 29/04/15 09:59 bp-f654cc0e-4379-4c26-8335-ff7bc2150429 29/04/15 09:00 bp-4aef9821-6aff-46b6-9827-666c12150429 29/04/15 09:00 bp-8efe7e6c-1ac5-4746-a769-5eeea2150429 29/04/15 08:42 bp-e3202185-4bad-48df-ac4d-d2eb62150428 28/04/15 11:28 bp-6a5186b3-6d82-44ec-afed-6461d2150428 28/04/15 10:30 bp-9cebb099-6e3d-4cc7-8b8f-a35992150428 28/04/15 10:29 bp-92f82214-7328-4ad1-9df0-2382d2150427 27/04/15 11:51 bp-0ce3d4c4-3f1f-4b66-a37f-3d5062150427 27/04/15 11:51 bp-21e7b59f-7c73-495e-a8fd-9d16c2150427 27/04/15 10:08 bp-3d12f6d2-b8d9-4098-adc4-1d9132150427 27/04/15 07:17 bp-f0d19c24-9692-40a4-93bc-8041a2150425 25/04/15 15:19 bp-757fd125-29aa-4521-b61d-fb25d2150425 25/04/15 14:45 bp-db6c25c5-6816-4166-ba79-66f352150425 25/04/15 14:18 bp-4023a864-44fc-492b-a917-04dca2150425 25/04/15 14:18 bp-cf7b59da-04d5-4624-8754-b17012150425 25/04/15 13:36 bp-6d74204c-8f5e-4414-b5b5-24c362150425 25/04/15 12:49 bp-b74e3210-3d94-4003-97b8-84d8f2150424 24/04/15 17:25 bp-1f49b173-aff9-4abb-a330-d728b2150422 22/04/15 12:21 bp-36b6c76d-8aa5-4133-aff0-d368f2150415 15/04/15 18:00 bp-a1e3705f-5553-4695-9405-b8d262150415 15/04/15 18:00 bp-43837ac8-f0fb-451d-a609-41e652150415 15/04/15 18:00 bp-27bc79fd-0dbf-4e6e-8692-8b2e52150415 15/04/15 15:00 bp-374ebabf-eb68-4d9d-a657-572c62150415 15/04/15 15:00 bp-715092f5-82ac-4bb2-8a78-76dd32150415 15/04/15 13:42 bp-b6721c11-d542-497a-895f-577c52150415 15/04/15 13:21 bp-0661d03a-3f13-444e-8f86-af5542150415 15/04/15 13:21 bp-49adcbfa-cfca-4641-b125-da04b2150415 15/04/15 12:07 bp-ea6b55f0-d0f5-4342-ac4c-2e50e2150415 15/04/15 11:20 bp-e506c488-4eb0-4a9d-a281-427c52150415 15/04/15 11:07 bp-fe3acf97-71d6-4c25-b640-c35fe2150415 15/04/15 10:52 bp-32c1257c-65df-4880-a47a-143182150415 15/04/15 10:50 bp-26cbfc42-387b-4d17-bd3c-16f0a2150415 15/04/15 10:50 bp-36a70d15-f04e-4258-8598-496852150415 15/04/15 09:58 I am a web designer and depend on Firebug - this is a nightmare for me. Thank you Jonathan

Modified by cor-el

Chosen solution

Oops. Apologies.

Have you got the fix yet, by the way?

Read this answer in context 👍 0

All Replies (6)

Moin Shaikh
Moin Shaikh
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Pls try this solution: https://support.mozilla.org/en-US/questions/1059605#answer-722823

graphicz
graphicz Question owner
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I think it was Trusteer thanks to HSBC! But it had been fine in FF for ages so something has changed in FF or Trusteer. I have added start trusteer and stop trusteer buttons to the desktop to ebable it for Chrome when I do banking.

Any other thoughts?

graphicz
graphicz Question owner
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Moin Shaikh - your link is to the instructions to send crash reports which you will see from the original post I have already done

Moin Shaikh
Moin Shaikh
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Chosen Solution

Oops. Apologies.

Have you got the fix yet, by the way?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is a problem with Trusteer software (RapportTanzanxx.DLL). Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

graphicz
graphicz Question owner
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As stated I now have start and stop Trusteer buttons onm the desktop to enable it for banking.