Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I access a website I created w/WIX & how can I get FF to allow other people to access my site? www.richlandgalegionpo.wix.com/richardsonlegionpost

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

more options

I have had problems loading my created website. I have had complaints of not being able to reach my website from others as well. Even with typing the website in to the search engine, Firefox only takes me to the WIX official website. I have to type the whole website into the top browser window or either go to Google chrome or Internet Explorer. Once I do that, I or anyone else, has no problem accessing the site. What do I need to do in order to get Firefox to accept mine and someone else's search for my website?

I have had problems loading my created website. I have had complaints of not being able to reach my website from others as well. Even with typing the website in to the search engine, Firefox only takes me to the WIX official website. I have to type the whole website into the top browser window or either go to Google chrome or Internet Explorer. Once I do that, I or anyone else, has no problem accessing the site. What do I need to do in order to get Firefox to accept mine and someone else's search for my website?

All Replies (4)

more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

I got on with no problem.

more options

Then you are the only one unless FireFox has fixed the problem. Just had a magazine editor email me yesterday with the problem and i have had problems on my own PC.

more options

Have you tried Firefox Safe Mode?

Do you have any kind of blocking programs on the site? What security practicals does it use?

Name: www.richlandgalegionpo.wix.com Address: 54.85.66.46

I don't know if any of this will help you;


PING www.richlandgalegionpo.wix.com (54.85.66.46): 56 data bytes 64 bytes from 54.85.66.46: seq=1 ttl=48 time=383.339 ms 64 bytes from 54.85.66.46: seq=2 ttl=48 time=452.188 ms 64 bytes from 54.85.66.46: seq=3 ttl=48 time=461.521 ms

--- www.richlandgalegionpo.wix.com ping statistics --- 4 packets transmitted, 3 packets received, 25% packet loss round-trip min/avg/max = 383.339/432.349/461.521 ms


traceroute to www.richlandgalegionpo.wix.com (54.85.66.46), 30 hops max, 38 byte packets

1  32.208.200.3 (32.208.200.3)  549.956 ms  429.668 ms  412.518 ms
2  *  32.223.0.220 (32.223.0.220)  207.950 ms  *
3  32.223.104.33 (32.223.104.33)  225.073 ms  151.577 ms  32.223.104.37 (32.223.104.37)  210.133 ms
4  ae4---0.car01.wlfr.ct.frontiernet.net (74.40.71.93)  255.048 ms  143.066 ms  280.032 ms
5  ae6---0.cor01.nycm.ny.frontiernet.net (74.40.5.209)  360.651 ms  279.977 ms  298.518 ms
6  ae1---0.cbr01.nycm.ny.frontiernet.net (74.40.4.86)  279.193 ms  194.035 ms  190.356 ms
7  *  lag-9.ear2.NewYork1.Level3.net (4.35.90.9)  1893.401 ms  1739.579 ms
8  ae-2-70.edge2.Washington1.Level3.net (4.69.149.78)  288.632 ms  *  *
9  ae-2-70.edge2.Washington1.Level3.net (4.69.149.78)  453.377 ms  *  *

10 AMAZON.COM.edge2.Washington1.Level3.net (4.79.22.74) 331.327 ms 368.871 ms 110.888 ms 11 205.251.245.29 (205.251.245.29) 345.006 ms 205.251.245.27 (205.251.245.27) 113.868 ms 205.251.245.29 (205.251.245.29) 310.597 ms 12 205.251.245.41 (205.251.245.41) 281.071 ms 205.251.245.252 (205.251.245.252) 310.222 ms 449.233 ms 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * *