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Why can I no longer simply touch my touchscreen to access links?

  • 4 replies
  • 7 have this problem
  • 1 view
  • Last reply by guigs

RandyE.
RandyE.
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I have Windows 8.1 and a touchscreen monitor that, until recently, I could simply touch a link to access it, but now I must double touch or use the mouse to click on it. All of my apps as well as the links on the browser still respond to touch, just not the tab contents.

I have Windows 8.1 and a touchscreen monitor that, until recently, I could simply touch a link to access it, but now I must double touch or use the mouse to click on it. All of my apps as well as the links on the browser still respond to touch, just not the tab contents.

All Replies (4)

guigs
guigs
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HI RandyE, Thank you for your question. There was a stop to the metro version of Firefox however in order to further investigate, can you please see if this is still happening in Safe Mode:

Diagnose Firefox issues using Troubleshoot Mode

RandyE.
RandyE. Question owner
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In Safe Mode it works as it should.

RandyE.
RandyE. Question owner
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Is there a permanent solution to this issue?

guigs
guigs
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Hi RandyE., Apologies for the delay, since it works as normal in Safe Mode there is an issue with one of the add ons or hardware acceleration. In order to find out which one, it would be necessary to disable each one at a time.

Resetting Firefox would remove all of them and put Firefox to default as an alternative. However this will lose any customized configurations or addons.