Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

update

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by philipp

more options

I was told that I have a previous version of your browser so I did the update and now I have nothing. I uninstalled and reinstalled twice and get a black box that says"close Firefox" but no way to get it to close. No button to click, just a little black box. Please help me. Gini

I was told that I have a previous version of your browser so I did the update and now I have nothing. I uninstalled and reinstalled twice and get a black box that says"close Firefox" but no way to get it to close. No button to click, just a little black box. Please help me. Gini

Chosen solution

hello Gini, did you have the problem on a pc? if so please update to Firefox 33.0.1 from here: https://www.mozilla.org/firefox/all/

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

hello Gini, did you have the problem on a pc? if so please update to Firefox 33.0.1 from here: https://www.mozilla.org/firefox/all/