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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by terra85

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Firefox crashes multiple times a day. Often, it is accompanied by the message, "Firefox Container Plugin has stopped working". I've updated my plugins, I've tried resetting Firefox, uninstalling and re-installing, I've scanned my computer for viruses and malware... I'm getting very frustrated. How do I fix this? Any help would be most appreciated. Here are some crash reports, if they help at all...

35da56a0-a5af-41dd-a8da-0c00bf827003 10/21/2014 9:35 PM 6e77be65-6453-46cd-a7bb-4ee133f98f7f 10/21/2014 9:02 PM 52cd3bfd-abfa-4f3b-8c8d-50291c00f516 10/21/2014 8:12 PM 2751afcf-68bf-4753-b09a-20795052e880 10/21/2014 8:12 PM d0356f99-2a74-4d40-9356-fe98525b0f8b 10/21/2014 8:12 PM 45ff3da8-302f-4cc1-984f-b6dcf45e745a 10/21/2014 8:12 PM d7341e6a-6358-4c74-a831-75fcf5404fcb 10/21/2014 8:12 PM d47f2484-ed3f-4355-9380-640e052c11db 10/21/2014 8:12 PM e51cffb3-6e0f-4dc2-bb68-9e5170dae78a 10/21/2014 8:12 PM 8b504d8d-224a-4eb2-b6fd-471b472505d3 10/21/2014 8:12 PM 7a1544d4-255d-4deb-b2fc-3d7ba33356e0 10/21/2014 8:12 PM b391d488-7f4b-43f0-ab8f-7e89be836b49 10/21/2014 8:12 PM 25a04998-2bdd-4068-8e96-d884b26ea2ae 10/21/2014 8:12 PM 75c2b67f-0600-437b-aacb-11b49d89d281 10/21/2014 8:12 PM fdeb7c8a-20f2-4703-a15f-2efca3e3748e 10/21/2014 7:20 PM 56a53e44-8899-4c7b-aeee-5e0b0b90a4d7 10/21/2014 7:20 PM 2cb79334-d125-470d-8e7b-ad865a0a9dee 10/21/2014 7:20 PM 7980c8ae-7709-44d6-9713-33e0b16a862c

Firefox crashes multiple times a day. Often, it is accompanied by the message, "Firefox Container Plugin has stopped working". I've updated my plugins, I've tried resetting Firefox, uninstalling and re-installing, I've scanned my computer for viruses and malware... I'm getting very frustrated. How do I fix this? Any help would be most appreciated. Here are some crash reports, if they help at all... 35da56a0-a5af-41dd-a8da-0c00bf827003 10/21/2014 9:35 PM 6e77be65-6453-46cd-a7bb-4ee133f98f7f 10/21/2014 9:02 PM 52cd3bfd-abfa-4f3b-8c8d-50291c00f516 10/21/2014 8:12 PM 2751afcf-68bf-4753-b09a-20795052e880 10/21/2014 8:12 PM d0356f99-2a74-4d40-9356-fe98525b0f8b 10/21/2014 8:12 PM 45ff3da8-302f-4cc1-984f-b6dcf45e745a 10/21/2014 8:12 PM d7341e6a-6358-4c74-a831-75fcf5404fcb 10/21/2014 8:12 PM d47f2484-ed3f-4355-9380-640e052c11db 10/21/2014 8:12 PM e51cffb3-6e0f-4dc2-bb68-9e5170dae78a 10/21/2014 8:12 PM 8b504d8d-224a-4eb2-b6fd-471b472505d3 10/21/2014 8:12 PM 7a1544d4-255d-4deb-b2fc-3d7ba33356e0 10/21/2014 8:12 PM b391d488-7f4b-43f0-ab8f-7e89be836b49 10/21/2014 8:12 PM 25a04998-2bdd-4068-8e96-d884b26ea2ae 10/21/2014 8:12 PM 75c2b67f-0600-437b-aacb-11b49d89d281 10/21/2014 8:12 PM fdeb7c8a-20f2-4703-a15f-2efca3e3748e 10/21/2014 7:20 PM 56a53e44-8899-4c7b-aeee-5e0b0b90a4d7 10/21/2014 7:20 PM 2cb79334-d125-470d-8e7b-ad865a0a9dee 10/21/2014 7:20 PM 7980c8ae-7709-44d6-9713-33e0b16a862c

All Replies (2)

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

See:

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bp-6b8c9e50-943e-4c6c-9408-ea4222141022 10/22/2014 5:47 PM bp-cc32be9f-788b-43fe-baac-5ecdf2141022 10/22/2014 5:47 PM bp-39bea597-bef3-4845-8f4a-96b7e2141021 10/22/2014 2:47 AM bp-ff16fc48-b9d0-4249-b2a9-51a5a2141019 10/19/2014 9:35 PM bp-310fcd67-8acc-4e25-aa32-681542141019 10/19/2014 6:50 PM bp-899a4e7a-1395-48b7-8747-ceb4a2131211 12/11/2013 9:06 PM bp-beb8c3e7-6a7a-4235-b8b6-bfe7c2131116 11/16/2013 1:08 PM

Here are a few... the internet is so slow it's hard to retrieve more. Is it useful? Any ideas?