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Firefox crashes

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  • 2 have this problem
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  • Last reply by guigs

jward57
jward57
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Shortly after start-up the browser crashes consistently. This occurs even in safe mode. The error log shows something with a the error log states:

AdapterDeviceID: 0x2772 AdapterDriverVersion: 6.14.10.4543 AdapterSubsysID: 2a3b103c AdapterVendorID: 0x8086 Add-ons: 2020Player_WEB%402020Technologies.com:5.0.94.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:32.0.3 AvailablePageFile: 1324466176 AvailablePhysicalMemory: 128667648 AvailableVirtualMemory: 1872437248 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 51838976 BreakpadReserveSize: 41943040 BuildID: 20140923175406 CrashTime: 1413514366 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1411755692 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 2a3b103c, AdapterDriverVersion: 6.14.10.4543 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- OOMAllocationSize: 4294940672 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 884 StartupTime: 1413514331 SystemMemoryUsePercentage: 87 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 2558918656 TotalPhysicalMemory: 1063665664 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 32.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{565E6FFE-B03A-4EE2-BE34-8ED5926B94C5}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{565E6FFE-B03A-4EE2-BE34-8ED5926B94C5}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7D9000CE-A946-4D54-8A27-825632AF249E}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7D9000CE-A946-4D54-8A27-825632AF249E}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8B627A25-72E3-4476-8EE4-82AFF70D2F58}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8B627A25-72E3-4476-8EE4-82AFF70D2F58}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9C7AAB02-CE03-421B-8E41-C6937C97D140}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9C7AAB02-CE03-421B-8E41-C6937C97D140}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2C061D5-F0DC-40C0-8C97-F1C06F969CCA}] SEQPACKET 14 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2C061D5-F0DC-40C0-8C97-F1C06F969CCA}] DATAGRAM 14 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B07B582-DDE0-4804-A4D3-124FE0443FFD}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B07B582-DDE0-4804-A4D3-124FE0443FFD}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1D6CD08B-EEFA-44C2-B45B-3D5499420664}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1D6CD08B-EEFA-44C2-B45B-3D5499420664}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9F7349E7-0356-4558-935E-36924F3BE061}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9F7349E7-0356-4558-935E-36924F3BE061}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{892900FC-9814-4488-99C0-81491C1EE93D}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{892900FC-9814-4488-99C0-81491C1EE93D}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4D589907-2D53-4DBA-8511-D302D05BE3EB}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4D589907-2D53-4DBA-8511-D302D05BE3EB}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FECA2202-8AB9-4832-997F-0DA2317240A6}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FECA2202-8AB9-4832-997F-0DA2317240A6}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

Crash ID: bp-57dd57b1-b5c6-4d0c-96d6-0d82e2141017

Shortly after start-up the browser crashes consistently. This occurs even in safe mode. The error log shows something with a the error log states: AdapterDeviceID: 0x2772 AdapterDriverVersion: 6.14.10.4543 AdapterSubsysID: 2a3b103c AdapterVendorID: 0x8086 Add-ons: 2020Player_WEB%402020Technologies.com:5.0.94.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:32.0.3 AvailablePageFile: 1324466176 AvailablePhysicalMemory: 128667648 AvailableVirtualMemory: 1872437248 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 51838976 BreakpadReserveSize: 41943040 BuildID: 20140923175406 CrashTime: 1413514366 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1411755692 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 2a3b103c, AdapterDriverVersion: 6.14.10.4543 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- OOMAllocationSize: 4294940672 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 884 StartupTime: 1413514331 SystemMemoryUsePercentage: 87 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 2558918656 TotalPhysicalMemory: 1063665664 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 32.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{565E6FFE-B03A-4EE2-BE34-8ED5926B94C5}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{565E6FFE-B03A-4EE2-BE34-8ED5926B94C5}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{7D9000CE-A946-4D54-8A27-825632AF249E}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{7D9000CE-A946-4D54-8A27-825632AF249E}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{8B627A25-72E3-4476-8EE4-82AFF70D2F58}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{8B627A25-72E3-4476-8EE4-82AFF70D2F58}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9C7AAB02-CE03-421B-8E41-C6937C97D140}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9C7AAB02-CE03-421B-8E41-C6937C97D140}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2C061D5-F0DC-40C0-8C97-F1C06F969CCA}] SEQPACKET 14 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2C061D5-F0DC-40C0-8C97-F1C06F969CCA}] DATAGRAM 14 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B07B582-DDE0-4804-A4D3-124FE0443FFD}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B07B582-DDE0-4804-A4D3-124FE0443FFD}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1D6CD08B-EEFA-44C2-B45B-3D5499420664}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1D6CD08B-EEFA-44C2-B45B-3D5499420664}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9F7349E7-0356-4558-935E-36924F3BE061}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9F7349E7-0356-4558-935E-36924F3BE061}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{892900FC-9814-4488-99C0-81491C1EE93D}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{892900FC-9814-4488-99C0-81491C1EE93D}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4D589907-2D53-4DBA-8511-D302D05BE3EB}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4D589907-2D53-4DBA-8511-D302D05BE3EB}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{FECA2202-8AB9-4832-997F-0DA2317240A6}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{FECA2202-8AB9-4832-997F-0DA2317240A6}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US Crash ID: bp-57dd57b1-b5c6-4d0c-96d6-0d82e2141017

All Replies (1)

guigs
guigs
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Hi the bug assocaited with the crash report has been fixed for version 35. https://bugzilla.mozilla.org/show_bug.cgi?id=1033066 Aurora is the current version of Firefox that you can use to avoid these crashes. My apologies for the inconvenience.