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Black screen, can't access Firefox to do any troubleshooting, help!

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by philipp

dkay1057
dkay1057
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Cannot access firefox screen to try any of the trouble shooting ideas. I don't like IE and that is what I have to use. All I get is a black screen, what do I need to do?? Help, Please!!!

Cannot access firefox screen to try any of the trouble shooting ideas. I don't like IE and that is what I have to use. All I get is a black screen, what do I need to do?? Help, Please!!!

All Replies (1)

philipp
philipp
  • Moderator
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hello dkay1057, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems