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FF Mac 32.0.3 Crashes when printing Gmail (Canon MX922 wifi printer)

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  • 2 have this problem
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  • Last reply by user669794

Bobo888
Bobo888
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Nutshell: FF Crashes when attempting to print FROM Gmail, everytime!

ONLY FF crashes when printing from Gmail, everytime and every version since FF 31. Have Mac Air w/10.9.5 and never have issues printing wifi from any other browser or program or from the net. I have done all updates, but this problem persists, and have no other issues, in fact this has been the most stable computer I have ever owned.

Nutshell: FF Crashes when attempting to print FROM Gmail, everytime! ONLY FF crashes when printing from Gmail, everytime and every version since FF 31. Have Mac Air w/10.9.5 and never have issues printing wifi from any other browser or program or from the net. I have done all updates, but this problem persists, and have no other issues, in fact this has been the most stable computer I have ever owned.

All Replies (1)

user669794
user669794
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We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.