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how do I delete templete file checked file, edit delete not highlighted

  • 1 reply
  • 1 has this problem
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  • Last reply by Toad-Hall

LarryGodley
LarryGodley
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I was having issues with Norton 360 they decided to relaunch my computer - I lost everything I had on it googole chrome ,thunderbird power point etc. last night when I started getting everything back on line, I hit template ( I assume by mistake ) and it is now up under my e mail address just below my incoming email. I do not understand what purpose it serves. I did not have it showing before. I have tried to hit file button the edit button but gthe delete folder is not highlighted for this folder. Is this something new that has come out ? or how can I get it off my side " line up where incoming , sent ,drafts etc folders are located...

thanks much

I was having issues with Norton 360 they decided to relaunch my computer - I lost everything I had on it googole chrome ,thunderbird power point etc. last night when I started getting everything back on line, I hit template ( I assume by mistake ) and it is now up under my e mail address just below my incoming email. I do not understand what purpose it serves. I did not have it showing before. I have tried to hit file button the edit button but gthe delete folder is not highlighted for this folder. Is this something new that has come out ? or how can I get it off my side " line up where incoming , sent ,drafts etc folders are located... thanks much

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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The 'Template' folder appears when you save an email as a Template.

Some people send generic / same emails to people which they like to be able to modify/edit sections, but they do not want to rewrite the actual email or recreate the tables etc so they create an email and then save it as a Template which they can reuse again and again. Template emails can also be used with Mail merge when needing to send one email to several different people. Tt is also useful if you create eg: a special xmas email which you want to keep.

If you want to remove it, prepare the folder: click on 'Templates' folder to see what is in it. Move email or delete. right click on Template folder and select 'Compact'

Now locate Profile folder and remove the specified files: Make hidden files and folders visible:

In Thunderbird:

  • Help > Troubleshooting Information
  • click on 'show folder' button

it will open a new window showing your profile folder.

Close Thunderbird now - this is important.

  • Click on 'Mail' folder
  • click on the mail account name
  • look for these files: Templates and Templates.msf
  • Delete Templates and Templates.msf files
  • Close window - top right X
  • Restart Thunderbird

the Templates folder should be gone.