Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Receive the following error: The RETR command did not succeed. Error retrieving a message. Mail server mail.twc.com responded: no such message.

  • 1 reply
  • 2 have this problem
  • 53 views
  • Last reply by Matt

mspence1
mspence1
more options

This error started suddenly several weeks ago. I asked Time Warner for help, but they were useless. They changed all kind of settings that were contrary to what my wife has for her account. If I was able to change the "Account Settings/Copies and Folders" page, I think I might be able to fix the problem. I even tried to delete Thunderbird from my computer and then reinstall, but when it does reinstall, it installs the same thing I had before. It does not allow me to set up a new account like I would for a new account.

This error started suddenly several weeks ago. I asked Time Warner for help, but they were useless. They changed all kind of settings that were contrary to what my wife has for her account. If I was able to change the "Account Settings/Copies and Folders" page, I think I might be able to fix the problem. I even tried to delete Thunderbird from my computer and then reinstall, but when it does reinstall, it installs the same thing I had before. It does not allow me to set up a new account like I would for a new account.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

go to the trouble shooting information on the help menu. Click the show folder button. Close Thunderbird open the folder Mail in the windows explorer windows that opens. Open the folder for TWC. It will have the server name. delete the file popstate.dat restart Thunderbird and all mail (including old mail) should download to Thunderbird.