Shockwave crashes version 20.0.0.306 Firefox version 44.0.2
I updated to Firefox 44.0.2, I keep crashing and a box pops up to send crash report. Also says my shockwave plugin stopped responding, I have version 20.0.0.306. The articles refer to a lower version of Firefox, not 44.0.2. The problem keeps happening on Facebook, as of this morning I went to read an article of the news and the same thing happened. Only this time even the send crash report froze. I have Windows VISTA.
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Please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Report ID Date Submitted bp-d02c85b2-8fa9-47de-9ea0-976c72160220 2/20/2016 11:15 AM bp-4dcc903f-c6ec-41c3-9dd3-f9aa92160220 2/20/2016 11:14 AM bp-87ab1465-e977-4c37-a84e-647632160220 2/20/2016 11:12 AM bp-03447479-5ed1-4f89-accc-5987f2160220 2/20/2016 11:11 AM bp-79e28cd2-357d-45cf-b3c4-e17802160220 2/20/2016 11:11 AM bp-9df6db2d-7931-46b9-b7d0-cfa5d2160220 2/19/2016 7:13 PM bp-d5fc0e2f-1d54-4a4b-9a17-c91c82160220 2/19/2016 6:15 PM bp-f0402824-4998-4142-b588-6f8b32160219 2/19/2016 1:03 PM
That are hangs in the Shockwave Flash plugin.
You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also: