We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

https://crash-stats.mozilla.com/about/throttling

  • 4 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 9 views
  • Nuɖoɖo mlɔetɔ cor-el

more options

firefox shutting down randomly. these are the last few crash reports:

bp-a6b33667-e921-4f60-ae2e-8d8bf2140131 24/1/2014 3:11 PM fa3ab352-09d0-4548-bdd7-828f6aa3ab02 23/1/2014 1:23 AM 441b64de-613e-4c26-a1b5-6b0fffbd784f 5/1/2014 11:27 PM 5808a661-f29c-4dd8-88ef-6503f2129dda 5/1/2014 7:14 AM 16bca51d-2fb5-42a4-9e10-67a0d354dd02 3/1/2014 9:31 AM 00614211-711c-4309-80bf-5805af6cee97 1/1/2014 4:19 PM e8d5f294-9eb2-4a8c-b20b-09e7d627e63c 1/1/2014 4:19 PM

firefox shutting down randomly. these are the last few crash reports: bp-a6b33667-e921-4f60-ae2e-8d8bf2140131 24/1/2014 3:11 PM fa3ab352-09d0-4548-bdd7-828f6aa3ab02 23/1/2014 1:23 AM 441b64de-613e-4c26-a1b5-6b0fffbd784f 5/1/2014 11:27 PM 5808a661-f29c-4dd8-88ef-6503f2129dda 5/1/2014 7:14 AM 16bca51d-2fb5-42a4-9e10-67a0d354dd02 3/1/2014 9:31 AM 00614211-711c-4309-80bf-5805af6cee97 1/1/2014 4:19 PM e8d5f294-9eb2-4a8c-b20b-09e7d627e63c 1/1/2014 4:19 PM

All Replies (4)

more options

Try updating Adobe Flash to the latest 12.0 version.
http://get.adobe.com/flashplayer/

more options

That is a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
more options

The crash continues

more options

Firefox doesn't send all crash reports in case you crash a lot with the same signature and throttles the crashes as shown by the trailing /about/throttling to avoid overload issues on the crash report server.

Did you try the Flash troubleshooting steps in the KB article?

You can also try to update to Firefox 27 via "Help > About".