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how do i retreive lost passords

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I turned on my computer one day and my passwords or bookmarks have disappeared. How do I retrieve them?

I turned on my computer one day and my passwords or bookmarks have disappeared. How do I retrieve them?

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Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below.

  1. Use one of these methods to open the Bookmarks Library window:
    • Click the Firefox button to open the menu and click on Bookmarks.
    • Click the Bookmarks menu and click on Show All Bookmarks.
  2. At the top of the Library window, click the "Import and Backup" menu and select Restore.
  3. Click the date of the bookmark backup you want to recover.
  4. In the new window that appears, click OK.
  5. Your bookmarks from the selected date should now be restored.

For more information, see the Restore bookmarks from backup or move them to another computer article. For other solutions, see the Recover lost or missing Bookmarks article.


Do you have more than one profile installed for Firefox. I am thinking that, for some reason, Firefox created a second profile. If this is the case, than you need to switch back to the first profile and all information will be restored.

You can view a Mozilla help article about the Profile Manager here.

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