Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

On nbcnews.com, the headlines show up, but the rest of the news is just a blank page. Works fine in IE.

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ Andrew

bdh11
bdh11
more options

I installed Google+ and the rest of the content, below the headline section of nbcnews.com just disappeared. The ads and info at the very bottom of the page are there, but no news categories whatsoever below the top news headline & picture of the day. Someone at work thought it was an activex problem, but that should only affect IE. By the way, the page works great in IE, just not Firefox like it has been for months. Suggestions? Thanks, Bruce PS: if it's a flash issue, that's up to date.

I installed Google+ and the rest of the content, below the headline section of nbcnews.com just disappeared. The ads and info at the very bottom of the page are there, but no news categories whatsoever below the top news headline & picture of the day. Someone at work thought it was an activex problem, but that should only affect IE. By the way, the page works great in IE, just not Firefox like it has been for months. Suggestions? Thanks, Bruce PS: if it's a flash issue, that's up to date.

All Replies (1)

Andrew
Andrew
  • Moderator
more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!