Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 5 views
  • Nuɖoɖo mlɔetɔ cor-el

Vedor3
Vedor3
more options

Firefox crashes on startup. I tried all of the steps in the Firefox crashes article but I can't figure out what's wrong.

Firefox crashes on startup. I tried all of the steps in the Firefox crashes article but I can't figure out what's wrong.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.

If that helped to solve the problem then you can remove the renamed cert8.db.old file.
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates.
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

If that didn't help then remove or rename secmod.db (secmod.db.old) as well.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder