Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

"what happened:TypeError:Components.classes['@mozilla.org/extensions/manager;1'] is undefined" This message prevents the web from loading until I hit OK. Started happening when I upgraded to 4.0 Can you help?

  • 2 ŋuɖoɖowo
  • 23 masɔmasɔ sia le wosi
  • 6 views
  • Nuɖoɖo mlɔetɔ gedalye

gedalye
gedalye
more options

Last week I upgraded from 3.6.15 to 4.0 and got this error message every time I tried to get on the web. Uninstalled and reinstalled twice but will not go away. I even uninstalled and went back to 3.6.15 but had the same problem. This message also comes up if I have a link to go to another page.

Last week I upgraded from 3.6.15 to 4.0 and got this error message every time I tried to get on the web. Uninstalled and reinstalled twice but will not go away. I even uninstalled and went back to 3.6.15 but had the same problem. This message also comes up if I have a link to go to another page.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Do you have that problem when running in the Firefox SafeMode?
A troubleshooting mode.
You can open the Firefox 4.0 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut. Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut to open it again.

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

gedalye
gedalye Biabia la
more options

The shift key idea worked . Thanks