We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't add new email account

  • 2 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • Nuɖoɖo mlɔetɔ Voyager

Voyager
Voyager
more options

When I try to add a new email account, I'm told that either my username or password is incorrect. This isn't true. I can log on to webmail using the same credentials.

How can I solve this problem?

When I try to add a new email account, I'm told that either my username or password is incorrect. This isn't true. I can log on to webmail using the same credentials. How can I solve this problem?

All Replies (2)

david
david
  • Top 10 Contributor
more options

It may be that your email provider wants a different password when using an email account. Gmail is that way, and so are some others. Maybe, if you share your email provider info, some suggestions will be offered.

Helpful?

Voyager
Voyager Biabia la
more options

Thank you for your reply. I was having no luck until I was visited by a guru relative. He somehow solved the problem.

Helpful?

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.