We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

No longer able to download email: Authentication failed

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ dave216

dave216
dave216
more options

It seems to me something changed recently in Thunderbird that results in my receiving this message instead of being able to download my email:

Sending of password for user dave@dianeanddave.net did not succeed. Mail server mail.dianeanddave.net responded: Authentication failed. My Thunderbird logins are in the first attached png file. My email server is Hostgator and my accounts are shown in the second attached png file.

I can still see my email on Hostgator webmail by logging in to CPanel and choosing the dave@dianeanddave.net account. Using Thunderbird's Troubleshoot Mode provides no further information.

I need the convenience of my Thunderbird access restored.

What should be my next step?

Dave Johnson

It seems to me something changed recently in Thunderbird that results in my receiving this message instead of being able to download my email: ''Sending of password for user dave@dianeanddave.net did not succeed. Mail server mail.dianeanddave.net responded: Authentication failed. '' My Thunderbird logins are in the first attached png file. My email server is Hostgator and my accounts are shown in the second attached png file. I can still see my email on Hostgator webmail by logging in to CPanel and choosing the dave@dianeanddave.net account. Using Thunderbird's Troubleshoot Mode provides no further information. I need the convenience of my Thunderbird access restored. What should be my next step? Dave Johnson
Screen ƒe photowo kpe ɖe eŋu

Ŋuɖoɖo si wotia

I accepted a Thunderbird update from 91 to 102 and that fixed the problem without any other changes.

Thanks for your suggestions.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Hostgator offer these instructions. https://www.hostgator.com/help/article/outlook-eudora-thunderbird-mac-ipad-phone-client-settings

Are you using SSL connections. You should be.

I suggest you consult the more troubleshooting information on the help menu and compare your settings shown there to those suggested by your provider. If you have an antivirus scanning mail disable all mail scanning as a test. Generally disabling all third part anti virus is a recommended step in diagnosing issue as they are prone to messing in the mail nest.

dave216
dave216 Biabia la
more options

Ɖɔɖɔɖo si wotia

I accepted a Thunderbird update from 91 to 102 and that fixed the problem without any other changes.

Thanks for your suggestions.