Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Cannot send Email

Jdeboer8
Jdeboer8
more options

Hi I have trouble sending Emails: It comes with the following message. Sending of the message failed. An error occurred while sending mail. The mail server responded: [TPG-A02] Authentication denied. User jdeboer8@tpg.com.au is banned from using SMTP AUTH due to previous abuse. Please verify that your email address is correct in your account settings and try again. I have checked the SMTP address and its all correct. Regards Jim

Hi I have trouble sending Emails: It comes with the following message. Sending of the message failed. An error occurred while sending mail. The mail server responded: [TPG-A02] Authentication denied. User jdeboer8@tpg.com.au is banned from using SMTP AUTH due to previous abuse. Please verify that your email address is correct in your account settings and try again. I have checked the SMTP address and its all correct. Regards Jim

All Replies (1)

Googlethunderbird
Googlethunderbird
  • Top 25 Contributor
more options

Hello there jdeboer. We have read your message. We try to help you.

Sounds like a server error.

servers detected some virus or malware on the e-mails that you are sending. server has detected that your account is sending message to a large number of recipients.

You can try to change the account-password. It takes some time like 30 min to check if your email software is available again. And try sending them again.

Also you can enable the SMTP authentication on the e-mail client settings to avoid getting banned by the server. After the 30 minutes?


Greetings Firefox volunteer.

Googlethunderbird trɔe