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Failure to authenticate new Google account

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 6 views
  • Nuɖoɖo mlɔetɔ Toad-Hall

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I have an associate who has Thunderbird 91.8 on Windows 11. She has a Google Apps email account in our TM.org domain and has been unable to get it set up in Thunderbird.

Failure to authenticate imap.gmail.com when setting up a new account. Tried pretty much everything the troubleshooting posts have suggested, cookies, etc. Talked with Google Support (it's a google apps email account). Attaching the settings for the incoming server. Have checked and verified the password and email address.

Really would appreciate some help.

Thanks, Jim

I have an associate who has Thunderbird 91.8 on Windows 11. She has a Google Apps email account in our TM.org domain and has been unable to get it set up in Thunderbird. Failure to authenticate imap.gmail.com when setting up a new account. Tried pretty much everything the troubleshooting posts have suggested, cookies, etc. Talked with Google Support (it's a google apps email account). Attaching the settings for the incoming server. Have checked and verified the password and email address. Really would appreciate some help. Thanks, Jim
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All Replies (2)

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Did you do it like this: I presume you have already set up to use imap. Logon to gmail webmail account and under 'SEttings > Forwarding/ Pop & Imap Select to enabled IMAP and save settings.

Do not use 2 step verification - do not generate any app specific password.

As you haev already attempted to set up via Thunderbird. Please try forcing gmail to unlock Captcha - it will be a link like this:

https://www.google.com/a/YOURDOMAIN/UnlockCaptcha

I think the following is only ordinary gmail account : https://accounts.google.com/DisplayUnlockCaptcha

In Thunderbird check the cookies:

  • Menu app icon > Preferences > Privacy & Security

Under 'Web Content'

  • Select 'Accept cookies from sites'
  • Select: Accept third party cookies'
  • Keep until 'Expire'
  • Click on 'Exceptions'
  • Address of web site - enter: https://accounts.google.com
  • Set to 'Allow'
  • click on 'Save Changes'


In Thunderbird

  • Menu app icon > New > Existing mail account
  • Enter name
  • Enter full email address
  • Enter Password - same password you would normally use to access via gmail webmail - do not use an app specific password because you are trying to use OAuth2.
  • Select checkbox to remember password

If the 'Continue' button is not working - not finding settings - try the 'Config manually' option But it might work this time after doing the unlock captcha, so gmail logs your computer.

  • Click on 'Configure manually.. ' button

Incoming: Protocol: IMAP Server: imap.gmail.com Port: 993 Connection SEcurity: SSL/TSL Authentication Method: OAuth2 User name: full email address

Outgoing: Server: smtp.gmail.com Port: 465 Connection SEcurity: SSL/TSL Authentication Method: OAuth2 User name: full email address

click on 'Retest' If all ok then click on 'Done'

Toad-Hall trɔe

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please check you are not using a VPN - google will not work with a vpn.

Some Anti-Virus products now come with a VPN. I use Norton and after an update discovered it has installed and switched a VPN. I switched it off and all functioned again.