Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I receive messages that say Firefox is already running and I have to close the old version. How do I do this?

ppmaslow
ppmaslow
more options

What do I do when I seem to have an older version and a new version of Firefox on my computer? I receive a message: "Firefox is already running. You have to close the older version." How do I do this? Please help. [email removed from public]

What do I do when I seem to have an older version and a new version of Firefox on my computer? I receive a message: "Firefox is already running. You have to close the older version." How do I do this? Please help. [email removed from public]

James trɔe

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hello, on Windows 7, you can check for and terminate hidden applications using the Task Manager -- Ctrl+Shift+Esc

Of course, be careful not to terminate any program where you have unsaved data or transactions in process.

Does the "Processes" tab show any "firefox.exe" processes running that do not appear on screen?

If not, it could be a problem with a local file.