Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Incompability high sierra-firefox

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 2 views
  • Nuɖoɖo mlɔetɔ James

more options

My I-Mac (mid 2011) freeze when i try to open firefox 57.0.4 in high sierra. Have to restart my computer to get on. Have installed again. Nothing helps

My I-Mac (mid 2011) freeze when i try to open firefox 57.0.4 in high sierra. Have to restart my computer to get on. Have installed again. Nothing helps

All Replies (3)

more options

Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to...Test and go up again , go back down, it will eventually get a zone you and it can live with.

Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.

Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.

Please let us know if this solved your issue or if need further assistance.

more options

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox
more options

Note for Mac OSX, it is Firefox >Preferences as Tools> Options is on Windows.