Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes on start and will not even open profile manager

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 9 views
  • Nuɖoɖo mlɔetɔ philipp

nezzle
nezzle
more options

I've tried the following but cannot get Firefox to start without instantly crashing and popping up the crash reporter:

- Tried to start profile manager but this crashes instantly too - Re-installed Firefox (with existing files)

I'm guessing I'm going to have to restore default settings next but don't want to lose my profile etc

Crash reports: bp-0a938d74-279e-48dc-ae0f-6ef632170203 bp-22a162f9-1e77-4d92-890f-457312170203

I've tried the following but cannot get Firefox to start without instantly crashing and popping up the crash reporter: - Tried to start profile manager but this crashes instantly too - Re-installed Firefox (with existing files) I'm guessing I'm going to have to restore default settings next but don't want to lose my profile etc Crash reports: bp-0a938d74-279e-48dc-ae0f-6ef632170203 bp-22a162f9-1e77-4d92-890f-457312170203

All Replies (1)

philipp
philipp
  • Moderator
more options

hi nezzle, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox