We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Firefox says a primary account is a secondary account

  • 4 wótegrona
  • 1 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót Kiki

antnolangos
antnolangos
more options

I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. However, when I try to create a firefox account with the email B:

  • Already exist a firefox account associated with email B
  • When I try to log in with email B or recover the password for email B, the following message is shown: Primary account email required for reset.

Both, email A and B should be primary accounts since I don't have any other email accounts. I also checked if email B is set as secondary email for the firefox account A, but that's not the case.

How could I make a firefox account for my email B?

I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. However, when I try to create a firefox account with the email B: * Already exist a firefox account associated with email B * When I try to log in with email B or recover the password for email B, the following message is shown: Primary account email required for reset. Both, email A and B should be primary accounts since I don't have any other email accounts. I also checked if email B is set as secondary email for the firefox account A, but that's not the case. How could I make a firefox account for my email B?

Wubrane rozwězanje

And yes, it confirmed that this is still an issue until now.

Unfortunately, in the meantime there's no way you could use email B to create a new FxA account.

Toś to wótegrono w konteksće cytaś 👍 1

Wšykne wótegrona (4)

antnolangos
antnolangos Pšašaŕ
more options

Could someone at least tell me who I can contact to solve my issue?

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Hi antnolangos,

I think I've heard that this has been a problem in the past. But let me confirm with the team if that's still the case now and if there's any workaround for that.

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

I'll come back here once I hear from the FxA team.

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Wubrane rozwězanje

And yes, it confirmed that this is still an issue until now.

Unfortunately, in the meantime there's no way you could use email B to create a new FxA account.