Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Firefox crashes

  • 7 wótegrona
  • 2 matej toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót FredMcD

more options

Firefox keep crashing on startup, also in safe mode. I've already did an uninstall, removed the folders in "c:\program files (x86)", "%appdata%\mozilla" and reinstall, but it didn't solve the crashes.

Rapport-ID: bp-6145e392-ff57-4e1d-a50a-4bd6c0180227

Startup Crash: True Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ Crash Address: 0x8

Firefox keep crashing on startup, also in safe mode. I've already did an uninstall, removed the folders in "c:\program files (x86)", "%appdata%\mozilla" and reinstall, but it didn't solve the crashes. Rapport-ID: bp-6145e392-ff57-4e1d-a50a-4bd6c0180227 Startup Crash: True Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ Crash Address: 0x8

Wót dlm_support změnjony

Wubrane rozwězanje

Disabling Trend Micro didn't solve the issue. I've installed the 64bit version and that version is working without any problem.

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (7)

more options

Product Firefox Release Channel release Version 52.6.0 Build ID 20180118122319 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Are you using Firefox ESR or normal Firefox?


bp-6145e392-ff57-4e1d-a50a-4bd6c0180227 Signature: CallMethodHelper::~CallMethodHelper

This is for Sumo's Related Bugs 1340140 NEW --- Crash in CallMethodHelper::~CallMethodHelper


The bug report shows a problem with Avast. Are you using it? As a test, disable your protection programs.

more options

We are using the latest ESR version, but I had the same issue with the regular Firefox 58.0.2.

more options

And your protection programs?

more options

We use TrendMicro, but we don't have this issue on all devices so I don't think the anti-virus is causing this error.

more options

As a test, disable one, start Firefox. If the problem continues, disable the other.

more options

Wubrane rozwězanje

Disabling Trend Micro didn't solve the issue. I've installed the 64bit version and that version is working without any problem.

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.