We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Trying to check credit card balance get message secure connection failed

  • 1 wótegrono
  • 1 ma toś ten problem
  • 17 naglědow
  • Slědne wótegrono wót Tonnes

more options

I cannot log into my credit card account with capital one because I keep getting the message "secure connection failed". I can however log into American Express and my bank.

I cannot log into my credit card account with capital one because I keep getting the message "secure connection failed". I can however log into American Express and my bank.

Wšykne wótegrona (1)

more options

Are you sure your Firefox meets the requirements as described here?

- JavaScript shouldn’t be disabled by default, unless you have set a preference to block it (javascript.enabled should be set to true in about:config) OR if you would be using a particular add-on that blocks it, such as NoScript (apparently not). You could check here if JavaScript is enabled and working.

- Browser cookies should be accepted when either Firefox will: Remember history or Firefox will: Use custom settings for history is chosen in Options > Preferences > Privacy, provided that Remember cookies is also set to Always or From visited for the custom choice. Note that choosing Firefox will: Never remember history will not allow them either, since this is similar to Private Browsing. Additionally, you could right-click on the Bank’s page, choose Page Info > Permissions panel and check if cookies are allowed for the page.

Also please have a look at the Secure connection failed and Firefox did not connect article in case you haven’t found it yet.