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Not Responding after updating to Windows 10, when moving an email from Inbox to a folder. (not solved by safe mode)

  • 11 wótegrona
  • 1 ma toś ten problem
  • 3 naglědy
  • Slědne wótegrono wót jbacinti

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Once I upgraded to Windows 10 and when I drag an email from the Inbox to another folder, Thunderbird hangs and displays "Not Responding" for 30 - 60 seconds. Not all the time but more than half the time. It's the same whether I move a single email or select a few and drag all at the same time. I'm using 38.3.0 with Firefox 42.0.

Thanks,

jbacinti

Once I upgraded to Windows 10 and when I drag an email from the Inbox to another folder, Thunderbird hangs and displays "Not Responding" for 30 - 60 seconds. Not all the time but more than half the time. It's the same whether I move a single email or select a few and drag all at the same time. I'm using 38.3.0 with Firefox 42.0. Thanks, jbacinti

Wót Wayne Mery změnjony

Wubrane rozwězanje

jbacinti,

Another possibility, is delete the Thunderbird PROGRAM directory (NOT your profile data), and reinstall from https://www.mozilla.org/en-US/thunderbird/ --- one of the several ideas you can try at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

Let us know what works?

Toś to wótegrono w konteksće cytaś 👍 1

Wšykne wótegrona (11)

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What is your anti-virus software?

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I use Webroot and Spybot S & D. I used them before with XP and Wiindows 7 with no issues.

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Try to start *Windows* in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

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Did this before and the issue doesn't go away. My thought is that it is an issue with T-Bird and something new in Windows 10. Have you received questions about this from others?

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Then the cause may be a Thunderbird add-on - eliminate them by disabling one at a time in Tools (Alt-T) | Add-ons | Extensions and restarting.

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Only have one add-on and disabling it did not fix the issue.

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Wubrane rozwězanje

jbacinti,

Another possibility, is delete the Thunderbird PROGRAM directory (NOT your profile data), and reinstall from https://www.mozilla.org/en-US/thunderbird/ --- one of the several ideas you can try at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

Let us know what works?

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Problem fixed.

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jbacinti said

Problem fixed.

OK. But the question is - what specific step/change solved it?

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Can you share with us what fixed it?

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Frankly I am not exactly sure but my first guess is an update last month to Windows 10. By the time I got your latest suggestion about deleting T-Bird, the problem was solved.