Hi Angie, the first five on the list did not work for me, they are not recognized and this could be that they were not yet submitted successfully.

Could you try posting full links as follows:

• on the about:crashes page, click the first crash ID to load the page on the crash stats server
• copy the address of the report page from the address bar and paste into a reply
• repeat a few more times

Thanks.

That's another problem. Reports can't get successfully submitted.

It looks like none of the report numbers are valid.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

AngieYaz said

That's another problem. Reports can't get successfully submitted.

Are these startup crashes? If they don't occur nearly instantly at startup, what are the general circumstances of the crashes?

You mentioned the possibility that removing some plugins might have caused this problem, but all plugins are optional, so that doesn't seem like it would be the explanation.

Does it make any difference if you start up in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions, hardware acceleration, and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

• "3-bar" menu button > "?" button > Restart with Add-ons Disabled
• Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Some of them ARE startup crashes, others are general crashes.

Firefox's Safe Mode doesn't help diddly either.

I have had Firefox on this OS since 2006 or so. I never had stability issues before last year. :(

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

While still in Safe Mode, try to submit the crash reports.

Yes, it is.

When does Firefox crash? What were you and FF doing at the time?

Once in the morning but several times during the night. I sometimes am just simply browsing when it crashes.

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.