Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Can't set up IMAP mail - configuration cannot be verified

  • 2 wótegronje
  • 4 maju toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót lobeish

lobeish
lobeish
more options

Hi,

I'm having trouble setting up the IMAP mail from my work exchange server in a fresh install of Thunderbird. Once I'd put in the server address Thunderbird retrieved all of the security settings, which I've checked agains the provided settings that are listed in the webmail. I've also used these settings to set up IMAP mail on my phone to triple check everything. However, in the account set-up screen I still recieve the message "Configuration cannot be verified - Is your username/password correct?" (again, I checked everything I was using independently and they were accepted). Once I got out of the initial set-up screen the error changed to the following:

"The Kerberos/GSSAPI ticket was not accepted by the IMAP server <my email address>. Please check that you are logged into the Kerberos/GSSAPI realm."

The only possibility that I can think of is that Thunderbird is trying to use my email address instead of the server to authenticate which is why I'm recieving the error. The mail address is xx@uu.nl while the server is soliscom.uu.nl.

Any help or suggestions that anyone has would be welcome, Cheers.

Hi, I'm having trouble setting up the IMAP mail from my work exchange server in a fresh install of Thunderbird. Once I'd put in the server address Thunderbird retrieved all of the security settings, which I've checked agains the provided settings that are listed in the webmail. I've also used these settings to set up IMAP mail on my phone to triple check everything. However, in the account set-up screen I still recieve the message "Configuration cannot be verified - Is your username/password correct?" (again, I checked everything I was using independently and they were accepted). Once I got out of the initial set-up screen the error changed to the following: "The Kerberos/GSSAPI ticket was not accepted by the IMAP server <my email address>. Please check that you are logged into the Kerberos/GSSAPI realm." The only possibility that I can think of is that Thunderbird is trying to use my email address instead of the server to authenticate which is why I'm recieving the error. The mail address is xx@uu.nl while the server is soliscom.uu.nl. Any help or suggestions that anyone has would be welcome, Cheers.

Wubrane rozwězanje

Under Tools/Account Settings/accountname/Server Settings, check what you have for Authentication method. "Normal password" is the most common setting for secure connections, not Kerberos/GSSAPI, which seems to be why you get the error message.

But if you are sure that Kerberos/GSSAPI authentication is required, see this article for instructions on how to make the necessary change in Config. editor:

https://itservices.stanford.edu/service/emailcalendar/email/config/thunderbird_imap_kerb

Toś to wótegrono w konteksće cytaś 👍 2

Wšykne wótegrona (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Wubrane rozwězanje

Under Tools/Account Settings/accountname/Server Settings, check what you have for Authentication method. "Normal password" is the most common setting for secure connections, not Kerberos/GSSAPI, which seems to be why you get the error message.

But if you are sure that Kerberos/GSSAPI authentication is required, see this article for instructions on how to make the necessary change in Config. editor:

https://itservices.stanford.edu/service/emailcalendar/email/config/thunderbird_imap_kerb

lobeish
lobeish Pšašaŕ
more options

Thanks a lot that sorted the problem right out