Hello Susan, please clear your cache and cookies, by following these steps: #Open the Tools menu at the top of the Firefox window, select '''Clear recent history''' #In the ''Clear recent history'' window, select '''Everything''' from the dropdown list. #Click the arrow next to '''Details''' once, then check '''Cache''' and '''Cookies'''. #Now, click the '''Clear now''' button to clear history. Kind regards, Tobbi Firefox Support Volunteer