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Firefox will not display Al-Jazira website, but Edge will?

  • 2 Antworten
  • 0 haben dieses Problem
  • Letzte Antwort von the-n

the-n
the-n
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I don't know what the problem. When I go to the Al-Jazira website, the front page come up briefly, then goes blank to an empty pages display. https://www.aljazeera.com/ still shows in the address bar, but the page is empty. If I access the site in MS Edge, it works as expected. Where should I look to fix this in settings?

I don't know what the problem. When I go to the Al-Jazira website, the front page come up briefly, then goes blank to an empty pages display. https://www.aljazeera.com/ still shows in the address bar, but the page is empty. If I access the site in MS Edge, it works as expected. Where should I look to fix this in settings?

Ausgewählte Lösung

Hello,

Try Firefox Troubleshoot Mode to see if the problem goes away. Firefox Troubleshoot Mode is a special diagnostic mode that temporarily disables add-ons (extensions and themes) and resets some settings. See the Diagnose Firefox issues using Troubleshoot Mode article for details.

  • Click the menu button Fx57Menu, click Help, select Troubleshoot Mode and click Restart in the "Restart Firefox in Troubleshoot Mode?" dialog that opens.

When the Firefox Troubleshoot Mode window appears, select "Open".

Fx88TroubleshootMode

If the issue is not present in Firefox Troubleshoot Mode, your problem is probably caused by an extension. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Troubleshoot Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. (If you can't exit Firefox Troubleshoot Mode, please see Firefox is stuck in Troubleshoot Mode).

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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Alle Antworten (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
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Ausgewählte Lösung

Hello,

Try Firefox Troubleshoot Mode to see if the problem goes away. Firefox Troubleshoot Mode is a special diagnostic mode that temporarily disables add-ons (extensions and themes) and resets some settings. See the Diagnose Firefox issues using Troubleshoot Mode article for details.

  • Click the menu button Fx57Menu, click Help, select Troubleshoot Mode and click Restart in the "Restart Firefox in Troubleshoot Mode?" dialog that opens.

When the Firefox Troubleshoot Mode window appears, select "Open".

Fx88TroubleshootMode

If the issue is not present in Firefox Troubleshoot Mode, your problem is probably caused by an extension. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Troubleshoot Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. (If you can't exit Firefox Troubleshoot Mode, please see Firefox is stuck in Troubleshoot Mode).

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Hilfreich?

the-n
the-n Fragesteller
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Thanks. Figured out it was my Malwarebytes Browser Guard extension. Switching that off and the site loads normally. I can't find a place in the extension to make a whitelist, so I guess I'll have to leave it off.

Thanks

Hilfreich?

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