La pestaña de preferencias (opciones) no abre
Hola y gracias desde ya a todos los que puedan ayudarme.
Estoy intentando acceder a las preferencias (opciones) del Thunderbird pero se queda en blanco, no carga y después de un rato (bastante largo) ale el mensaje de que el Thunderbird tiene un problema y debe cerrarse (el contenido del informe generado, lo copio al pie de este mensaje).
Ya he desinstalado y vuelto a instalar el Thunderbird. Antes de desinstalar hice una copia de mi perfil y despues de reinstalar, con el administrador de perfiles indico donde está mi perfil.
Pero no ha servido de nada, sigue pasando lo mismo: Imposible abrir las preferencias.
Pareciera ser que hay algún problema con el archivo de las preferencias.
A alguién se le ocurre qué puedo hacer?
Gracias!
=========================================
=========================================
AdapterDeviceID: 0x0166 AdapterDriverVersion: 10.18.10.4358 AdapterSubsysID: 124d1043 AdapterVendorID: 0x8086 Add-ons: marcoagpinto%40mail.telepac.pt:3.0.2,tbsortfolders%40xulforum.org:2.1.1,es-ve%40dictionaries.addons.mozilla.org:1.1.18.2webext,langpack-es-ES%40thunderbird.mozilla.org:91.0buildid20211020014537,es-es%40dictionaries.addons.mozilla.org:3.2.6,ca%40dictionaries.addons.mozilla.org:3.0.5,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,drae%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.2 AppInitDLLs: prio.dll AvailablePageFile: 944672768 AvailablePhysicalMemory: 301916160 AvailableVirtualMemory: 138485716164608 BlockedDllList: BreakpadReserveAddress: 2403490856960 BreakpadReserveSize: 83886080 BuildID: 20211112203138 CPUMicrocodeVersion: 0x21 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set CrashTime: 1637065814 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1637064240 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["msi.dll","linkinfo.dll","ondemandconnroutehelper.dll","TaskFlowDataEngine.dll","ntshrui.dll","explorerframe.dll","dataexchange.dll","directmanipulation.dll","Windows.Globalization.dll","DWrite.dll","twinapi.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","BCP47mrm.dll","Windows.UI.dll","webauthn.dll","wscapi.dll","InputHost.dll","rasadhlp.dll","Bcp47Langs.dll","textinputframework.dll","FWPUCLNT.DLL","wininet.dll","dbgcore.dll","cdp.dll","cscapi.dll","iertutil.dll","srvcli.dll","urlmon.dll","npmproxy.dll","msimg32.dll","winmm.dll","version.dll","dhcpcsvc6.DLL","dbghelp.dll","winhttp.dll","dhcpcsvc.dll","winnsi.dll","OneCoreUAPCommonProxyStub.dll","MMDevAPI.dll","AudioSes.dll","usp10.dll","twinapi.appcore.dll","ColorAdapterClient.dll","WindowManagementAPI.dll","mscms.dll","avrt.dll","wshbth.dll","netprofm.dll","policymanager.dll","nlaapi.dll","wsock32.dll","propsys.dll","wtsapi32.dll","d3d11.dll","dsreg.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","ntmarta.dll","rsaenh.dll","msvcp110_win.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","CRYPTBASE.DLL","cryptsp.dll","wldp.dll","msasn1.dll","winsta.dll","umpdc.dll","powrprof.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","wintrust.dll","cfgmgr32.dll","bcryptPrimitives.dll","win32u.dll","ucrtbase.dll","crypt32.dll","bcrypt.dll","KERNELBASE.dll","gdi32full.dll","msvcp_win.dll","SHCore.dll","setupapi.dll","msctf.dll","psapi.dll","user32.dll","shell32.dll","kernel32.dll","ws2_32.dll","imagehlp.dll","msvcrt.dll","shlwapi.dll","clbcatq.dll","sechost.dll","rpcrt4.dll","combase.dll","ole32.dll","nsi.dll","advapi32.dll","imm32.dll","oleaut32.dll","gdi32.dll","ntdll.dll"],"Mozilla Corporation":["libssp-0.dll","libotr.dll","thunderbird.exe","xul.dll","rnp.dll","nssckbi.dll","nss3.dll","freebl3.dll","softokn3.dll","mozglue.dll","ldap60.dll","lgpllibs.dll","prldap60.dll"]} MozCrashReason: MOZ_CRASH() Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1140, AdapterSubsysID2: 124d1043, AdapterDriverVersion2: 23.21.13.8857FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP- OOMAllocationSize: 2684354560 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 StartupCrash: 0 StartupTime: 1637064581 SystemMemoryUsePercentage: 97 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20211112203138","version":"91.3.1","vendor":null,"displayVersion":"91.3.1","platformVersion":"91.3.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":12174,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"es-ES","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19043,"windowsUBR":1348},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"124d1043","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVendor":null,"driverVersion":"10.18.10.4358","driverDate":"12-21-2015","GPUActive":true},{"description":"NVIDIA GeForce GT 720M","vendorID":"0x10de","deviceID":"0x1140","subsysID":"124d1043","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_1aae4f19e68d0780\\nvldumd.dll","driverVendor":null,"driverVersion":"23.21.13.8857","driverDate":"12-4-2017","GPUActive":false}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Antivirus de Microsoft Defender"],"antispyware":null,"firewall":["Firewall de Windows"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"es-ES","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"ES","privacy.donottrackheader.enabled":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 6044:"IPC I/O Parent",7820:"Link Monitor #1",7600:"Socket Thread",5880:"Permission",1600:"Timer",6552:"BackgroundThreadPool #1",9608:"JS Watchdog",9132:"TaskController Thread #0",924:"TaskController Thread #1",6556:"TaskController Thread #2",6232:"TaskController Thread #3",6300:"Cache2 I/O",6284:"Cookie",7136:"Worker Launcher",7112:"VsyncIOThread",2368:"IPC Launch",6760:"WindowsVsyncThread",9720:"Compositor",10816:"ImageIO",7536:"IPDL Background",7444:"QuotaManager IO",7572:"HTML5 Parser",7428:"StyleThread#1",7372:"StyleThread#0",11160:"StyleThread#2",7904:"ProxyResolution",2696:"ImageBridgeChld",8268:"ProcessHangMon",8276:"GMPThread",9008:"RemoteBackbuffer",1996:"TRR Background",9144:"mozStorage #1",1776:"PlayEventSound",6500:"RemoteBackbuffer",10868:"RemoteBackbuffer",9680:"RemoteBackbuffer",11236:"RemoteBackbuffer",5544:"RemoteBackbuffer",7528:"mozStorage #4",8920:"RemoteBackbuffer",10660:"Font Loader",10704:"StreamTrans #11",10960:"BackgroundThreadPool #4",704:"BackgroundThreadPool #5",1008:"BackgroundThreadPool #6", Throttleable: 1 TotalPageFile: 50621853696 TotalPhysicalMemory: 12764880896 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 12337.69405 Version: 91.3.1 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 Proveedor de servicios RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Proveedor de servicios RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Proveedor de servicios RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Proveedor de servicios RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: es-ES
Ausgewählte Lösung
Perfecto!, justo te iba a escribir que el problema venia de los pack de idiomas adicionales.
Agradeceríamos marcar la consulta como solucionada para que sirva a otros usuarios.
Diese Antwort im Kontext lesen 👍 0Alle Antworten (2)
Lo acabo de solucionar: Entré en "Add-ons y themes", ahí eliminé el Add-on "Spanish Language pack". Lo tengo desde hace bastante tiempo. Imagino que no es compatible con la version actual del Thunderbird. Después de eliminarlo, reinicié el Thunderbird y todo volvió a la normalidad.
Geändert am von ninosal
Ausgewählte Lösung
Perfecto!, justo te iba a escribir que el problema venia de los pack de idiomas adicionales.
Agradeceríamos marcar la consulta como solucionada para que sirva a otros usuarios.