Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Program is frozen and will not operate

  • 1 Antwort
  • 2 haben dieses Problem
  • 5 Aufrufe
  • Letzte Antwort von topo2

topo2
topo2
more options

Uninstalled. Reinstalled twice. Same problem. Following support suggestion I deleted the profile folder . Now the program will not start. Get message that the profile folder is missing. PC is Win 8.1. My other 8.1 PC works just fine with Thunderbird. Since nothing is working , considering copying the contents of the working profile folder to the inop pc..

Uninstalled. Reinstalled twice. Same problem. Following support suggestion I deleted the profile folder . Now the program will not start. Get message that the profile folder is missing. PC is Win 8.1. My other 8.1 PC works just fine with Thunderbird. Since nothing is working , considering copying the contents of the working profile folder to the inop pc..

Ausgewählte Lösung

Follow Up: Solved the problem. 

I deleted the contents for the ImapMail file in profile.  Then copied the contents for the same file from the working version on my other Win8.1 PC.

Went out of the freeze up loop for a while. Then got server time out message. Closed the program and restarted it. Got asked for the password. Entered and all works just fine. Problem solved. If I did not have a working profile to copy, I do not know how I would have solved this as re-installation and deleting the profile did not work. Just glad to be back up and running.

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (1)

topo2
topo2 Fragesteller
more options

Ausgewählte Lösung

Follow Up: Solved the problem. 

I deleted the contents for the ImapMail file in profile.  Then copied the contents for the same file from the working version on my other Win8.1 PC.

Went out of the freeze up loop for a while. Then got server time out message. Closed the program and restarted it. Got asked for the password. Entered and all works just fine. Problem solved. If I did not have a working profile to copy, I do not know how I would have solved this as re-installation and deleting the profile did not work. Just glad to be back up and running.