We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Firefox was upgraded and won't sync with my account any more. I installed an older version but it still won't syn so can't get bookmarks.

  • 2 svar
  • 14 har dette problem
  • 3 visninger
  • Seneste svar af MISP

more options

The latest upgrade to Firefox was downloaded and sync stopped working. I installed an earlier version and disabled most add-ons but this did not work. I tried disabling sync and pairing it through my Android, but entering the code had no effect.

The latest upgrade to Firefox was downloaded and sync stopped working. I installed an earlier version and disabled most add-ons but this did not work. I tried disabling sync and pairing it through my Android, but entering the code had no effect.

Alle svar (2)

more options

What kind of error do you get?

Can you connect to the account here?

Try to reset the sync prefs or try to rename the weave folder in the Firefox Profile Folder to force Firefox to create a new weave folder.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder
more options

The error message said it won't sync. No, I can't connect to the account. My home computer and Android have no trouble syncing, but the one at work here won't, and my name/password don't work for the above addresses. I asked for a reset to be sent to my email. The first time I kept getting messages about dinosaurs, and after that no reset emails arrived at all.