Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

updater seemed to fail. Firefox will not load any longer. Tried uninstalling, but cannot successfully download Firefox

  • 1 svar
  • 8 har dette problem
  • Seneste svar af cor-el

ljschofer
ljschofer
more options

Have used Firefox for several years. Latest update came automatically. First I got message that updater failed. Now Firefox refuses to load. I uninstalled and tried to download again. Still failure.

Have used Firefox for several years. Latest update came automatically. First I got message that updater failed. Now Firefox refuses to load. I uninstalled and tried to download again. Still failure.

Alle svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Remove the files in the updates and updates\0 folder: 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)
  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.