Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I think Thunderbird internal spam settings are not letting important messages to be delivered.

  • 1 svar
  • 0 har dette problem
  • 2 visninger
  • Seneste svar af Wayne Mery

hartleyappraisal
hartleyappraisal
more options

A client is trying to send me an authentication code from solidifi_values@solidifi.com and they are bouncing back and not getting to me. I am receiving many other messages from this e-mail but for some reason, NOT the messages containing the authentication code number. The sender is telling me it is because my e-mail server is identifying these e-mails as junk and not letting them through. Is there a way that you can enter this e-mail in such a way as to allow any and all e-mails from this address to be delivered to me?

A client is trying to send me an authentication code from solidifi_values@solidifi.com and they are bouncing back and not getting to me. I am receiving many other messages from this e-mail but for some reason, NOT the messages containing the authentication code number. The sender is telling me it is because my e-mail server is identifying these e-mails as junk and not letting them through. Is there a way that you can enter this e-mail in such a way as to allow any and all e-mails from this address to be delivered to me?

Alle svar (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If there is a bounce, that is not something you can do in your Thunderbird. The SENDER must fix the problem of why it is not getting through.

That said, it is unlikely anyone can help you solve this problem unless you post the EXACT error mesage the sender is seeing.