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TB has stopped loading messages.

  • 3 svar
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  • Seneste svar af Matt

dragonmom
dragonmom
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TB has stopped loading messages. All I'm getting is multiple (probably over 40 by now) copies of one message that came in yesterday morning. When I hit "get messages" it says "downloading 38 messages," but then the messages do not show up, not even in trash or junk. I am able to get my messages through aol webmail, but I prefer using TB. I tried uninstalling TB and reinstalling, but it hasn't helped. Help!

TB has stopped loading messages. All I'm getting is multiple (probably over 40 by now) copies of one message that came in yesterday morning. When I hit "get messages" it says "downloading 38 messages," but then the messages do not show up, not even in trash or junk. I am able to get my messages through aol webmail, but I prefer using TB. I tried uninstalling TB and reinstalling, but it hasn't helped. Help!

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dragonmom said
Hi--Thanks so much for your reply! As it happened, TB started working again on its own. I don't know if it was the uninstall/reinstall that did it, or what, but it's working. Just to make sure, I did what you suggested and deleted the bad message from webmail.

Most certainly not the reinstall. A Reboot might have reinitialized your anti virus though.

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Alle svar (3)

sfhowes
sfhowes
  • Top 25 Contributor
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Access the account in webmail and delete the message that is blocking the others:

https://support.mozilla.org/en-US/questions/1301414

dragonmom
dragonmom Spørgsmålsstiller
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Hi--Thanks so much for your reply! As it happened, TB started working again on its own. I don't know if it was the uninstall/reinstall that did it, or what, but it's working. Just to make sure, I did what you suggested and deleted the bad message from webmail.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Valgt løsning

dragonmom said
Hi--Thanks so much for your reply! As it happened, TB started working again on its own. I don't know if it was the uninstall/reinstall that did it, or what, but it's working. Just to make sure, I did what you suggested and deleted the bad message from webmail.

Most certainly not the reinstall. A Reboot might have reinitialized your anti virus though.