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TB82 send button greyed out

  • 6 svar
  • 1 har dette problem
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  • Seneste svar af christ1

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Some weeks ago i did a fresh install (new laptop) of TB (81.0beta3 64bit, W10 2004). I did save my old profile (TB 80.0Beta 32bit) and copied that to new laptop. Started TB with -p option to point out to correct profile folder. Started TB and mailbox from Internet (i use outlook.com email address with IMAP) was synchronized succesfully. But: Since this fresh install I was never able to send messages; send button always greyed out. Synchronization still working. Even when i goto outlook.com site, login and send email that email is synchonized to my TB send items folder. Any help very much appreciated.

Some weeks ago i did a fresh install (new laptop) of TB (81.0beta3 64bit, W10 2004). I did save my old profile (TB 80.0Beta 32bit) and copied that to new laptop. Started TB with -p option to point out to correct profile folder. Started TB and mailbox from Internet (i use outlook.com email address with IMAP) was synchronized succesfully. But: Since this fresh install I was never able to send messages; send button always greyed out. Synchronization still working. Even when i goto outlook.com site, login and send email that email is synchonized to my TB send items folder. Any help very much appreciated.

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Another troubleshooting step you could try prior to raising a bug would be to check with a new profile.

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You'll need to enter a recipient email address into the To: field of a Write window. Then the Send button will become functional.

Note, the current release version is TB78.3.1. https://www.thunderbird.net/ Beta versions as the one you installed are intended for testing purposes, but not for production use.

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If you have recipients at "To" line but send button is still greyed out then double-check the smtp/outgoing server settings (here I will look for connection security and play with them)

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I am aware of the risk when using beta versions; but have been doing this for couple of years now without serious problems. Certainly not like this one. I do enter an address in the To: field by the way.

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Try to start Thunderbird in safe mode. https://support.mozilla.org/kb/safe-mode-thunderbird

Does the problem go away?

If not, you may want to raise a bug in Bugzilla. https://bugzilla.mozilla.org/

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Safemode does not help. Will raise a bug and see what comes out of that. Thanks for the reactions.

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Valgt løsning

Another troubleshooting step you could try prior to raising a bug would be to check with a new profile.