Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

How to recover Thunderbird mail account suddenly gone

  • 3 svar
  • 1 har dette problem
  • 2 visninger
  • Seneste svar af Stans

Wyzard
Wyzard
more options

I just finished playing a game called Star Citizen. When I went to click my Thunderbird icon to check my mail it was missing from the quick launch bar so I went to the windows start and launched Thunderbird from there.... to my shock and horror my mail account was gone and Thunderbird was asking my to create an account access. I gave it my name, my existing ISP email address and password and more shock!!! It did not come up with all my mail folders and contacts etc. It all appears to be missing. This is a disaster. Can anyone please help to recover my prior existing email account.

Thanks for any help

I just finished playing a game called Star Citizen. When I went to click my Thunderbird icon to check my mail it was missing from the quick launch bar so I went to the windows start and launched Thunderbird from there.... to my shock and horror my mail account was gone and Thunderbird was asking my to create an account access. I gave it my name, my existing ISP email address and password and more shock!!! It did not come up with all my mail folders and contacts etc. It all appears to be missing. This is a disaster. Can anyone please help to recover my prior existing email account. Thanks for any help

Ændret af Wyzard den

Alle svar (3)

Stans
Stans
more options

Do not post your email address or any other personal information on public internet forums. In Thunderbird, go to Help > Troubleshooting Information > about:profiles. See if you have more than two profiles listed. If you do, launch the one that is NOT in use and see if it has your lost data.

Wyzard
Wyzard Spørgsmålsstiller
more options

It was helpful in that it gave me something to check, but that was not my problem. Although not a desirable way to fix it.... I used a restore point backup

Stans
Stans
more options

Develop a habit of regularly backing up your Thunderbird profile folder. As a computer user, this is something you should be doing routinely, not just for Thunderbird data, but for all your important data too. System Restore alone is not a reliable recovery strategy. You are lucky it saved you this time. Next time something breaks you may not be so lucky. Also consider making regular system image backups. Those are far more reliable than System Restore. All you need is an external hard drive and backup software.