Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Windows hanging/freezing when Firefox is in use.

  • 2 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af kgkayak

kgkayak
kgkayak
more options

When I have Firefox running, Windows is freezing occasionally. Sometimes it is freezing every few minutes; sometimes a couple of times per hour. I find errors in the Windows event log from the ESENT service which correlate to the freezing events (see attached image).

The freezing events seem to occur more often if I have more Firefox tabs open.

I have tried running Firefox with add-ons disabled and have uninstalled and then reinstalled Firefox and the in both cases the freezing events still occur.

The freezing events do not occur if I use MSIE or Chrome, but I would prefer to use Firefox.

I have checked Device Manager for errors - there are none. The S.M.A.R.T. utility reports all OK for my C drive.

I am looking for advice on how to resolve this problem.

Thank you!

When I have Firefox running, Windows is freezing occasionally. Sometimes it is freezing every few minutes; sometimes a couple of times per hour. I find errors in the Windows event log from the ESENT service which correlate to the freezing events (see attached image). The freezing events seem to occur more often if I have more Firefox tabs open. I have tried running Firefox with add-ons disabled and have uninstalled and then reinstalled Firefox and the in both cases the freezing events still occur. The freezing events do not occur if I use MSIE or Chrome, but I would prefer to use Firefox. I have checked Device Manager for errors - there are none. The S.M.A.R.T. utility reports all OK for my C drive. I am looking for advice on how to resolve this problem. Thank you!
Vedhæftede skærmbilleder

Alle svar (2)

FredMcD
FredMcD
more options

Is this with all websites/pages, some, a few?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

kgkayak
kgkayak Spørgsmålsstiller
more options

I have already tried it in safe mode (that is what I meant by "with add-ons disabled"), and the hanging problem still occurs.

I do always have gmail open; other tabs have various other random web pages. I will try closing gmail for awhile to see if that has an affect.